Refund and Cancellation Policy

Refund, Return & Customer Assistance Policy

1. Return and Refund Policy

At SPNutrition, we aim to provide a dependable shopping experience backed by clear policies and responsive support. If a purchase does not meet your expectations, eligible products may qualify for a return or refund under the conditions described below.

1.1 Return Requirements

  • Products must be returned in unused, unopened, and resale-ready condition with original packaging.
  • Return requests should be submitted within 30 days of confirmed delivery.
  • A valid order confirmation or proof of purchase is required.
  • Tracking details should be provided when returning merchandise.

1.2 Non-Refundable Products

  • Items that have been opened, used, modified, or damaged after receipt.
  • Digital products, downloadable content, gift cards, and promotional credits.
  • Personalized, custom-created, or made-to-order products.
  • Products identified as Final Sale or Non-Returnable.
  • Items affected by misuse, improper storage, neglect, or accidental damage.

1.3 Refund Processing

Returned products are inspected after arrival to confirm eligibility. Approved refunds are generally issued within 7–10 business days through the original payment method. Processing times may vary depending on your financial institution or payment provider.

1.4 Shipping Costs and Fees

  • Original shipping charges are generally not refundable.
  • Return shipping expenses are typically the responsibility of the customer unless an error occurred on our side.
  • Any applicable processing or restocking fees will be disclosed before completion of a refund.

2. Order Cancellation Terms

Orders may be canceled before fulfillment, packing, or shipment activities begin. Once processing advances to shipping stages, cancellation may no longer be available and standard return procedures may apply after delivery.

2.1 Cancellation Eligibility

  • Cancellation requests must be received before shipment preparation has started.
  • Custom or personalized products cannot be canceled once production begins.
  • Orders already shipped are not eligible for cancellation.

2.2 How to Request a Cancellation

To request a cancellation, please visit our Contact Us page and include your order number along with the email address used for the purchase. Our support team will review available options based on the order status.

2.3 Orders Already Shipped

  • Orders that have entered transit will be subject to the return process after delivery.
  • Additional shipping costs may apply for returned shipments.

3. Replacement Requests

If an item arrives damaged, defective, or different from the product ordered, SPNutrition will review the situation and may provide a replacement when appropriate. Please contact us within 7 days of delivery and include photographs together with your order information.

3.1 Replacement Conditions

  • Products should remain unused whenever reasonably possible.
  • Approval depends on stock availability or an equivalent replacement option.
  • Return instructions may be provided after verification of the reported issue.

4. Customer Support

For assistance with refunds, returns, exchanges, replacements, or cancellations, please contact our team through the Contact Us page. Including your order number and a brief explanation will help us review your request more efficiently.