Shipping Policy

Reliable Shipping from Order Placement to Arrival

At SPNutrition, every order is reviewed, packed with care, and shipped through dependable delivery partners. We focus on secure preparation, clear shipment updates, and practical delivery support to make your shopping experience feel smooth from checkout to final delivery. This Shipping Policy explains processing times, estimated delivery windows, shipping costs, tracking, customs duties, address accuracy, and support for delivery-related concerns.

1. Order Processing Time

Once payment is confirmed, your order is checked, prepared, packed, and dispatched within 3 to 5 business days. This timeframe includes order verification, product handling, protective packaging, and preparation for carrier pickup. After shipment, tracking details will be sent to the email address provided at checkout.

Orders are processed Monday through Friday, excluding public holidays.
Promotional campaigns, seasonal demand, or high-volume periods may slightly extend processing times.
Orders submitted outside business hours begin processing on the next business day.

2. Estimated Delivery Timeframes

Delivery timelines may vary depending on destination, courier routes, customs checks, local postal conditions, and carrier capacity. The estimates below are general guidelines and may be affected by circumstances outside our direct control.

Domestic shipping where available: Usually 5 to 7 business days after dispatch.
International shipping: Usually 14 to 21 business days after dispatch, depending on destination and route.

Weather disruptions, customs inspections, transportation delays, regional restrictions, or courier operations may affect delivery speed. The carrier tracking page will provide the most current shipment status.

3. Shipping Fees

Shipping charges are calculated during checkout based on your delivery location, selected shipping method, order size, and package weight. Any applicable shipping cost will be displayed before your order is placed.

Free shipping may be available during selected promotions, campaigns, or limited-time offers.
Priority or express delivery options may be offered for an additional fee where available.
Shipping charges are non-refundable once an order has been dispatched.

4. Order Tracking

After your package is transferred to the carrier, tracking information will be sent by email so you can monitor shipment progress. You can also view updates through our Track Your Order page.

5. Customs, Duties and Import Charges

International shipments may be subject to customs duties, import taxes, handling fees, or other charges required by local authorities. These fees are not included in the product price or shipping amount shown during checkout.

Customers are responsible for any applicable import duties, customs fees, taxes, and local charges.
Packages refused due to unpaid import costs may be refunded only after shipping and return expenses are deducted.
Customs inspections are handled by local authorities and may affect the final delivery date.

6. Delayed, Lost or Damaged Deliveries

Once an order has been dispatched, the carrier is responsible for transportation and delivery. While courier operations are outside our direct control, SPNutrition will assist with reasonable delivery-related concerns whenever possible.

If tracking shows delivered but the package cannot be located, please check nearby areas and contact the carrier first.
Delayed or missing packages may require a carrier investigation before further action can be taken.
If your order arrives damaged, keep all packaging materials and contact us promptly with clear photos.

7. Address Accuracy

Please review your shipping address carefully before confirming your order. SPNutrition is not responsible for delivery issues caused by incorrect, incomplete, outdated, or misspelled address information.

Contact us immediately if an address correction is needed before dispatch.
Address changes cannot be guaranteed after order processing has started.
Address updates are not possible once an order has shipped.

8. Returned or Undeliverable Orders

Packages returned because of refusal, failed delivery attempts, unpaid import fees, or incorrect address details will be reviewed according to the conditions below.

Reshipment: May be available after any required additional shipping cost is paid.
Refunds: May be issued after original shipping fees and applicable return charges are deducted.

9. Shipping Support

For assistance with tracking updates, shipping questions, delivery delays, address corrections, or carrier-related concerns, please contact our customer support team through our Contact Us page.